FAQ

Frequently Asked Question

  1. How much does shipping cost? We offer free shipping for orders over $75 or a flat rate shipping fee of $13.50 within Canada and a $30.00 flat rate fee to the United States.  *for the month of March we are offering free shipping in Canada for orders over $50*
  2. What is your return policy? Our policy lasts 30 days, past that unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in resale able condition. Some items: pens, paints, and magazines cannot be returned.
  3. When can I expect to receive my order?  We are open for business 7 days a week and ship all orders within 1-2 business days, and provide a tracking number from Canada post for your shipment.
  4. Is your inventory count accurate? Our online and retail inventory are linked and with over 8000 items to track errors can occur. If an item you ordered is not actually available, we will refund your card for the product not sent.
  5. Do you accept special orders? Absolutely! In fact we love special orders and are more than happy to bring in whatever you are looking for if we are able. Feel free to call us at 780-414-1540 or e-mail us at scrapbooktm@gmail.com if you would like us to help you out with an item you are not able to find on our site, or maybe we do not have the quantities you were hoping for. We will always do our best to help you leave our site satisfied with your experience, your order and your fun new products.

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